Refund & Cancellation Policy

• More than 72 hours before the workshop: full refund or free transfer to another date.
• Between 24 and 72 hours before: 50% refund or a full-value transfer to another workshop within 3 months.
• Less than 24 hours before or no-show: unfortunately non-refundable, as your seat is being held.
• If TerraPeeps cancels a workshop for any reason, you receive a full refund or a place at an alternative session.

• Deposits are non-refundable once paid, as they secure your place and cover accommodation booking.
• 60+ days before start date: full refund of any amount paid beyond the deposit.
• Between 30 and 60 days: 50% refund of amounts paid beyond the deposit.
• Less than 30 days: no refund. In case of medical emergencies (with documentation), we may offer a credit toward a future retreat.
• If TerraPeeps cancels a retreat, all amounts paid — including the deposit — are refunded in full.
• Transfers to another retreat date may be possible subject to availability and given at least 30 days notice.

• Change of mind: unopened, unused physical items may be returned within 7 days of delivery for a full refund. Return shipping cost is the customer’s responsibility unless the item was faulty.
• Faulty or damaged items: email us at hello@terrapeeps.com within 48 hours of delivery with photos. We’ll arrange a replacement or refund at no cost to you.
• Personal care items (skincare, essential oils, herbal teas) can only be returned unopened, for hygiene reasons.
• Digital products: not refundable once the download link has been accessed.

If a refund is due for an order paid using a coupon, we refund the amount you actually paid. The coupon’s usage counter may be restored if it had a limited number of uses.

Refunds are issued to the original payment method (Ziina wallet, card, etc.) within 5–10 working days of approval. Bank processing times may add a few extra days.

Email hello@terrapeeps.com with your booking or order number, the reason for the request, and any supporting information. We aim to respond within 2 working days.